Smarter Faster Better Notes

Five Key Team Norms:

1. Teams need to believe that their work is important.
2. Teams need to feel their work is personally meaningful.
3. Teams need clear goals and defined roles.
4. Team members need to know they can depend on one another.
5. But, most important, teams need psychological safety.

To create psychological safety, Laszlo Bock said, team leaders needed to model the right behaviors. There were Google-designed checklists they could use: Leaders should not interrupt teammates during conversations, because that will establish an interrupting norm. They should demonstrate they are listening by summarizing what people say after they said it. They should admit what they don’t know. They shouldn’t end a meeting until all team members have spoken at least once. They should encourage people who are upset to express their frustrations, and encourage teammates to respond in nonjudgmental ways. They should call out intergroup conflicts and resolve them through open discussion.

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If you want to become a broker and increase the productivity of your own creative process, there are three things that can help: First, be sensitive to your own experiences. Pay attention to how things make you think and feel. That’s how we distinguish clichés from true insights.

Second, recognize that the panic and stress you feel as you try to create isn’t a sign that everything is falling apart. Rather, it’s the condition that helps make us flexible enough to seize something new. Creative desperation can be critical; anxiety is what often pushes us to see old ideas in new ways.

Finally, remember that the relief accompanying a creative breakthrough, while sweet, can also blind us to seeing alternatives. It is critical to maintain some distance from what we create. Without self-criticism, without tension, one idea can quickly crowd out competitors. But we can regain that critical distance by forcing ourselves to critique what we’ve already done, by making ourselves look at it from a completely different perspective, by changing the power dynamics in the room or giving new authority to someone who didn’t have it before.

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The creative process is, in fact, a process, something that can be broken down and explained.

“Creativity is just problem solving,” Ed Catmull told me [the author]. “Once people see it as problem solving, it stops seeming like magic, because it’s not. Brokers are just people who pay more attention to what problems look like and how they’ve been solved before. People who are most creative are the ones who have learned that feeling scared is a good sign. We just have to learn how to trust ourselves enough to let the creativity out.”

Source: Smarter Faster Better: The Transformative Power of Real Productivity (2016) by Charles Duhigg.